NSW TrainLink - Australia

NSW TrainLink (Australia)
NSW TrainLink is an Australian brand for the medium and long distance passenger rail and coach services in New South Wales. It operates services throughout New South Wales and into the neighbouring states and territories of Victoria, Queensland and the Australian Capital Territory. Train services are operated by the government's NSW Trains. Coach services are contracted to private operators. It is an agency of Transport for NSW.
NSW TrainLink History
In May 2012, the Minister for Transport announced a restructure of RailCorp. On 1 July 2013 NSW TrainLink took over the operation of regional rail and coach services previously operated by CountryLink, non-metropolitan Sydney services previously operated by CityRail and responsibility for granting access to and maintaining the Main Northern line from Berowra to Newcastle, the Main Western line from Emu Plains to Bowenfels and the Illawarra line from Waterfall to Bomaderry.
NSW TrainLink Network
The NSW TrainLink network is divided into two tiers, branded as Intercity and Regional. Intercity services operate commuter style services, mainly to and from Sydney with limited stops within the metropolitan area. The Intercity network is part of Transport for NSW's Opal ticketing system. Seats on Intercity services are available on a first-come, first-served basis. Regional services operate in areas of lower population density, providing passenger transport mainly between regional NSW and Sydney (although some cross country and interstate services operate). Regional services use a separate, reserved seat, ticketing system.
NSW TrainLink Intercity Services
Intercity services operate to a distance approximately 200 kilometres from Sydney, bounded by Dungog in the north, Scone in the north-west, Bathurst to the west, Goulburn in the south-west and Bomaderry to the south.
Electric services extend from Sydney north to Newcastle, west to Lithgow and south to Port Kembla and Kiama. Most electric services originate from or terminate at Central.
Diesel trains serve the more distant or less populated parts of the Intercity network. Hunter Line services operate from Newcastle to Telarah with some extending to Dungog and Scone. Southern Highlands Line services operate between Campbelltown and Moss Vale with a limited number extending to Sydney and Goulburn. Diesel services also operate on the South Coast Line between Kiama and Bomaderry. The Bathurst Bullet provides a daily, limited stop service between Sydney and Bathurst.
NSW TrainLink Train Services
Line Name                   Between                                             Electric services
Blue Mountains Line     Central and Lithgow with
                                      limited services to Bathurst                 to Lithgow
Central Coast               Central and Newcastle                         Yes
& Newcastle Line
South Coast Line          Centrala and Bomaderry or                  to Kiama and Port Kembla
                                       Port Kembla
Southern Highlands      Campbelltownb and Moss Vale             No
                                       with limited services to Goulburn
Hunter Line                   Newcastle and Telarah with
                                       limited services to Dungog or Scone    No
^a Some peak services and most weekend services on the South Coast Line run to/from Bondi Junction
^b Some peak services on the Southern Highlands Line run to/from Central. At other times, a change of train is required at Campbelltown
NSW TrainLink Intercity Train Fares
The Opal fare system for Intercity services is fully integrated with the Sydney Trains network - trips involving both Intercity and Sydney suburban services 
are calculated as a single fare and there is no interchange penalty. Opal is also valid on bus, ferry, and light rail services in the Greater Sydney region 
(except for the Southern Highlands) but separate fares apply for these modes. The following table lists Opal fares for reusable smartcards and single trip 
Tickets as of 3 July 2017:
                                   Train 0–10 km 10–20 km  20–35 km   35–65 km    65 km+
Adult cards (peak) $3.46                 $4.30          $4.94 $6.61 $8.50
Adult cards (off-peak) $2.42 $3.01 $3.45 $4.62 $5.95
Other cards (peak) $1.73                 $2.15 $2.47 $3.30^         $4.25^
Other cards (off-peak) $1.21                $1.50            $1.72         $2.31 $2.97^
Adult single trip $4.20                $5.20 $6.00 $8.00          $10.20
Child/Youth single trip $2.10 $2.60          $3.00          $4.00 $5.10

^ = $2.50 for Senior/Pensioner cardholders
NSW TrainLink Bus and Coach Services
NSW TrainLink operates several bus routes along corridors where the railway line has been closed to passengers or as a supplement to rail services. These bus services are operated by private sector bus companies contracted by NSW TrainLink.
  • Wollongong to Moss Vale/Bundanoon(r)
  • Moss Vale to Goulburn
  • Picton to Bowral via Picton-Mittagong loop line on weekdays only
^(r) Seat reservations required
NSW TrainLink Regional Services
NSW TrainLink operates passenger services throughout New South Wales and interstate to Brisbane, Canberra and Melbourne. All rail services feature diesel rolling stock.
NSW TrainLink North Coast
The North Coast services operate through the Mid North Coast, Northern Rivers and South East Queensland regions. The Government of Queensland makes a financial contribution to the provision of these services. Services operate on the Main North and North Coast lines from Sydney Central station to Roma Street station in Brisbane.
Principal Stations Served By XPT Trains Are:
  • Taree
  • Kempsey
  • Coffs Harbour
  • Grafton
  • Casino
  • Brisbane
Cities and towns served by NSW TrainLink coaches connecting off North Coast services include: Tea Gardens, Forster, Port Macquarie, Yamba, Moree, Alstonville, Lismore, Ballina, Byron Bay, Murwillumbah, Tweed Heads and Surfers Paradise.
NSW TrainLink North Western
The North Western region services operate through the Hunter, New England and North West Slopes & Plains regions. Services operate on the Main North line from Sydney Central station to Werris Creek. where the service divides for Armidale and Moree.
Principal Stations Served By Xplorer Trains Are:
  • Singleton
  • Scone
  • Tamworth
  • Armidale
  • Gunnedah
  • Narrabri
  • Moree
Cities and towns served by NSW TrainLink coaches connecting off North Western services include: Wee Waa, Inverell, Grafton, Glen Innes and Tenterfield.
NSW TrainLink Western
The Western region services operate through the Central Tablelands, Orana, and Far West regions. Services operate on the Main Western line from Sydney Central station to Dubbo and the Broken Hill line to Broken Hill.
Principal Stations Served By XPT Trains Are:
  • Bathurst
  • Orange
  • Dubbo
Principal Stations Served By Xplorer Trains Are:
  • Bathurst
  • Orange
  • Parkes
  • Broken Hill
Cities and towns served by NSW TrainLink coaches connecting off Western services include: Oberon, Mudgee, Baradine, Cowra, Grenfell, Forbes, Parkes, Condobolin, Lightning Ridge Brewarrina, Bourke, Warren and Broken Hill.
NSW TrainLink Southern
The Southern region services operate through the Illawarra, South Coast, Monaro, South West Slopes, Southern Tablelands, Riverina, and Sunraysia regions, plus the Australian Capital Territory and parts of Victoria. The Government of Victoria contributes financially to the provision of the interstate services. 
The ACT Government does not make a financial contribution.
Services Operate On The:
  • Main South line from Sydney Central station to Albury then continue on the North East line to Southern Cross station in Melbourne
  • Bombala line from south of Goulburn to Queanbeyan where services join the Canberra line to terminate inside the Australian Capital Territory at Canberra
  • Hay line from Junee to Yanco where services join the Yanco-Griffith line to Griffith
Principal Stations Served By XPT Trains Are:
  • Goulburn
  • Cootamundra
  • Wagga Wagga
  • Albury
  • Wangaratta
  • Melbourne
Principal Stations Served By Xplorer Trains Are:
  • Moss Vale
  • Goulburn
  • Queanbeyan
  • Canberra
  • Cootamundra
  • Griffith
Cities and towns served by NSW TrainLink coaches connecting off Southern services include: Wollongong, Bombala, Eden, Tumbarumba, Bathurst, Dubbo, Condobolin, Griffith, Mildura and Echuca.
NSW TrainLink Coach Services
NSW TrainLink continued with the existing contracts entered into by CityRail and CountryLink for the provision of coach services.
On 1 July 2014, the Lithgow to Gulgong, Coonabarabran, Baradine services passed from Greyhound Australia to Ogden's Coaches.
In July 2014, Transport for NSW commenced the re-tendering process for most of the routes with the previous 24 contracts reorganised into 18 contracts. The new contracts commenced on 1 January 2015 for a five-year period, with an option to extend for three years if performance criteria is met. The services operated by Forest Coach Lines and Sunstate Coaches commenced new five-year contracts on 1 July 2016.
The Full List Of Coach Operators Providing Services As At January 2015:
Operator: Australia Wide Coaches    
Services: Lithgow to Bathurst
Services: Orange & Parkes
Operator: BusBiz
Services: Lithgow to Dubbo & Nyngan
Services: Dubbo to Lightning Ridge
Services: Dubbo to Bourke
Services: Dubbo to Broken Hill
Services: Coolabah to Brewarrina
Operator: Berrima Coaches
Services: Picton to Bowral +
Operator: Busways
Services: Wauchope to Port Macquarie
Operator: Dyson Group
Services: Wagga Wagga to Griffith
Services: Cootamundra to Tumbarumba
Services: Cootamundra to Bathurst/Dubbo
Services: Parkes to Condobolin
Operator: Forest Coach Lines
Services: Narrabri to Wee Waa & Burren Junction +
Operator: Hunter Valley Buses
Services: Fassifern to Toronto +
Operator: Loader's Coaches
Services: Lithgow to Grenfell
Operator: Oberon Bus Company
Services: Mount Victoria to Oberon
Operator: Ogden's Coaches
Services: Lithgow to Gulgong
Services: Coonabarabran & Baradine
Operator: Oxley Explorer
Services: Armidale to Tenterfield
Operator: Port Stephens Coaches
Services: Broadmeadow to Taree
Operator: Premier Shoalhaven
Services: Kiama to Bomaderry +
Services: Moss Vale to Bundanoon/Goulburn +
Operator: G&J Purtill
Services: Cootamundra to Condobolin
Services: Cootamundra to Mildura
Services: Wagga Wagga to Echuca
Services: Albury to Echuca
Operator: Roadcoach
Services: Moss Vale to Wollongong
Services: Queanbeyan to Cootamundra
Operator: Sunstate Coaches
Services: Grafton to Byron Bay +
Services: Casino to Tweed Heads +
Services: Casino to Surfers Paradise +
Services: Casino to Brisbane +
Operator: Symes Coaches
Services: Tamworth/Armidale to Inverell
Services: Moree to Grafton
Operator: Transborder Express
Services: Canberra to Bombala & Eden
+ not included in January 2015 re-tendering process
In 2019, NSW TrainLink propose to introduce new road coach services from Brewarrina and Bourke to Dubbo and from Tamworth to Port Macquarie, Scone and Dubbo.
NSW TrainLink Fleet
The NSW TrainLink fleet consists of both diesel and electric traction, with the oldest of the fleet being the V sets and the youngest being the H sets, the latter is shared with Sydney Trains. Tangaras operate some peak hour South Coast Line services as far as Wollongong. The entire NSW Trainlink fleet is maintained by Sydney Trains either directly or via a Sydney Trains contract with UGL Rail.
Class: Endeavour Railcar
Type: Diesel Multiple Unit
Top Speed km/h: 145
Top Speed mph: 90
Carriage Numbers: 28
Routes Operated: Hunter
South Coast (Kiama to Bomaderry)
Blue Mountains (Bathurst Bullet)
Southern Highlands
Built: 1994-96
Class: H Set Oscar
Type: Electric Multiple Unit
Top Speed km/h: 130
Top Speed mph: 81
Carriage Numbers: 221 (Shared with Sydney Trains)
Routes Operated: Central Coast & Newcastle
South Coast
Built: 2006-12
Class: Hunter Railcar
Type: Diesel Multiple Unit
Top Speed km/h: 145
Top Speed mph: 90
Carriage Numbers: 14
Routes Operated: Hunter
Built: 2006
Class: T Set Tangara
Type: Electric Multiple Unit
Top Speed km/h: 115
Top Speed mph: 72
Carriage Numbers: 447 (Shared with Sydney Trains)
Routes Operated: South Coast (Sydney to Wollongong)
Built: 1987-95
Class: V Set
Type: Electric Multiple Unit
Top Speed km/h: 115
Top Speed mph: 72
Carriage Numbers: 196
Routes Operated: Central Coast & Newcastle
Blue Mountains
Built: 1977-89
Class: Xplorer
Type: Diesel Multiple Unit
Top Speed km/h: 145
Top Speed mph: 90
Carriage Numbers: 23
Routes Operated: North Western
Southern (to Canberra and Griffith)
Western (to Broken Hill)
Built: 1993
Class: XPT
Type: Push-pull
Top Speed km/h: 160
Top Speed mph: 100
Carriage Numbers: 19 power cars
60 passenger carriages
Routes Operated: Southern (to Melbourne)
North Coast (to Grafton, Casino and Brisbane)
Western (to Dubbo)
Built: 1981-94
NSW TrainLink Future Rolling Stock
A fleet of 512 new carriages will be introduced to the NSW TrainLink intercity network. The first train is scheduled for delivery in 2019. These electric trains will replace the V sets and allow the H sets to be transferred to Sydney Trains services.
In the early 2020s, new diesel trains are scheduled to replace the XPT, Xplorer and Endeavour fleets.
NSW TrainLink Performance
In the year ended 30 June 2016, 38.5 million journeys were made on intercity services. There were 1.8 million journeys on regional services. Patronage on intercity services increased by 11.3 percent over the previous financial year but fell by 0.2 percent for regional services, continuing a trend of decreasing patronage since 2011-12 when it peaked at 2.0 million passenger journeys. Regional train patronage increased, but coach patronage fell by almost 5 percent.
Intercity services are considered on-time if they operate within six minutes of their scheduled time. For regional services the benchmark is ten minutes. The target is for 92 per cent of intercity services and 78 per cent of regional services to operate on-time. In 2015-16 NSW Trains failed to meet the Intercity target during peak hours (the peak hour figure is the only one available). However, regional services achieved their punctuality target for the first time in 13 years.
The following table lists patronage figures for the network during the corresponding financial year. Australia's financial years start on 1 July and end on 30 June. Major events that affected the number of journeys made or how patronage is measured are included as notes.
NSW TrainLink Patronage by Financial Year
                              2013-14                     2014-15                      2015-16
Intercity                  32.9 million[note 1]    34.5 million[note 2] 38.5 million[note 3]
Regional trains 1.23 million                1.22 million                1.24 million
Regional coaches  572,000                      537,000 510,000
 1  Opal rollout completed in April 2014
 2  Services in central Newcastle replaced by buses in December 2014
3  Increase largely due to a change in the calculation of journeys for Opal vs magnetic stripe tickets.
NSW TrainLink Quiet Carriages
Quiet carriages are designated carriages where noise made by passengers is requested to be kept to a minimum. Passengers are asked to place mobile phones on silent, move carriages in order to have a conversation with another passenger and use headphones when listening to music.

Quiet carriages are on Intercity services are located in four carriages on 8 car sets, two carriages on 4 car sets and one carriage on two car sets.
Quiet carriages were first introduced on the Central Coast & Newcastle Line in early 2012 as a three-month trial. On 1 September 2012 quiet carriages were permanently introduced and expanded to all intercity services operating on the Blue Mountains and South Coast lines. As of 2013, Quiet Carriages operate on the entire NSW TrainLink Intercity network.
NSW TrainLink Depots
The XPT fleet is maintained at the XPT Service Centre and the Endeavour and Xplorer fleets at Eveleigh Railway Workshops. The V sets are maintained at Flemington Maintenance Depot. The new Intercity trains will be maintained at a new facility at Kangy Angy. The new diesel fleet will be maintained at a new facility in Dubbo.
NSW TrainLink Overview
Owner: Transport for NSW
Locale: New South Wales
Transit Type:
Intercity rail
Regional rail
Annual ridership: 40.2 million (2015/16)
Chief Executive: Howard Collins
Began Operation: 1 July 2013
Operator(s): NSW Trains and private coach operators


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